• company
• headquarters
• subsidiary
• abroad
• employee
• employer
• multinational
• turnover
• total
• billion

• apprentice
• trainee
• profit
• colleague
• technician
• instructor
• foreman
• engineer
• head of department
• owner
• boss

• produce / manufacture
• household appliance
• telecommunication system
• audio / video equipment
• electronic equipment
• install electric devices
• solder PCB's
• design software
• generate electricity 

1. Speak about the best computer one could buy.

2. Instruction - How to install an expansion card.

• warranty
• built-in/internal modem
• to come with
• CPU
• peripheral
• cache
• memory
• hard disk space
• monitor
• printer
• speaker

• operating system
• word-processing program
• spreadsheet program
• motherboard
• expansion card
• expansion slot
• screw
• cover
• metal bracket

• turn off / on
• switch off / on
• remove
• plug in / into
• firmly
• secure
• replace

• a pint of
• cider
• lager
• bitter
• cheers
• starter
• a bowl of soup
• tuna fish salad
• prawn cocktail

• main course
• roast beef
• lamb
• cutlet
• pork chop
• chicken
• side order
• roast potatoes
• mashed potatoes
• French fries

• dessert
• fruit salad
• apple pie
• biscuit
• ice cream
• white / black coffee
• Have one on me.
• Can I get you a drink?
• Here's to ....  

1. Name 10 tools.

2. Say, what they are used for.

• screwdriver
• Phillips screwdriver
• mains tester
• Allen keys
• open + ring spanner
• file
• tweezers
• soldering iron
• spirit level
• folding rule
• multimeter
• vernier calliper
• saw

• combination pliers
• universal pliers
• flat-nose pliers
• long-nose pliers
• round-nose pliers
• side-cutting pliers
• wire strippers
• nut
• bolt
• voltage
• wire
• nail

• tighten, fasten
• loosen
• bend
• cut
• hit
• twist
• smooth
• solder
• adjust
• measure
• saw
• workbench
• drawer
• tool shop

1. Make an appointment on the phone.

2. Instruction - A phone call abroad.

• Appointment
• May I speak to...
• I'm afraid she / he is not available.
• Hold on.
• I'll put you through (to... )
• Sorry?
• Can I leave / take a message?
• Please ask her / him to call me back.
• Thank you for calling.
• My pleasure.
• When would be convenient?
• Can you spell that please?
• Could you read that back to me?

• Instruction
• dial
• first, ... then
• economy code
• country code
• area code
• line number

@

A / a

ö

-

:

/

\

.

_

at

capital / small letter

o with two dots

dash, minus

colon

slash

backslash

dot

understroke

1. How does electricity work?

2. What is the difference between AC + DC?

3. Draw and explain an electric diagram.

• AC, DC
• voltage (V)
• current (I)
• resistance (R)
• power supply
• light bulb
• electricity
• terminal
• electric circuit

• Components
• resistor
• potentiometer
• transistor
• capacitor
• diode
• switch
• power supply
• light emitting diode

• light up
• flow back and forth
• connected in series
• connected in parallel
• OHM'S LAW
• = equals (is equal to)
• + plus
• - minus
• · times (multiplied by)
• : over (divided by)

1. Describe a compact and a mobile telephone.

2. List advantages and disadvantages of mobile telephones, ISDN and DSL.

3. Compare several ways of transmission.

• push-button telephone telephone
• receiver
• receiver cord
• emergency number
• call indicator
• keypad

• number key
• function key
• last number redial button
• abbreviated dialling key
• speaker key
• real-time
• ISDN, DSL
• no distortion
• fast transmission

• transmission via:
• coaxial cable
• optical fibre
• radio waves
• microwave relay
• satellite
• Mobile Phone
• everywhere available
• radiation

1. Name and explain the individual wires of a German power cable.

2. Instruction - How to wire a plug.

• cable
• wiring
• wire
• two-wire with ground
• sheathed = insulated
• exposed = uninsulated
• neutral
• hot = live
• ground = earth

• socket
• grounding screw
• terminal
• wire connector
• twist together
• connect to
• clockwise

• plug
• strip off

Explain the function and installation of a CD-ROM drive, HDD and rollerball mouse

• CD-ROM drive
• pit
• laser beam
• photodetector
• laser diode
• beam splitter
• lens
• servomotor
• verbs
• to sample
• to reflect
• to receive

• HDD
• revolutions per minute (rpm)
• platter
• instruction
• Configure the drive jumpers.
• Install the 5.25-inch mounting brackets, if necessary.
• Install the drive in a device bay
• Attach the interface and power cables.

• rollerball mouse
• spindle
• a series of holes
• notch
• pulse of light
• infrared LED

1. Find a job with the help of the internet.

2. Write an application.

3. Be fit for an interview.

British employmentservice

http://www.jobcentreplus.gov.uk/

Tips for an interview

http://www.bradleycvs.co.uk/

Discuss problems and solutions.

• problems
• global warming
• ozone layer
• Greenhouse effect
• emission of carbon dioxide
• glaciers melt
• floods
• hurricanes
• droughts
• heat waves

• solutions
• Buy milk and soft drinks in glass-bottles which are re-usable.
• Don't accept bottles and cans which cannot be returned.
• Collect re-usable materials, such as paper, clothes, glass. They can be recycled.
• Save water.
• Use alternative energy like: wind, wave, tidal, geothermal power, hydro-electricity, biomass, solar energy

Prognosis: Imagine a computer in the year 2015.

• computer - CPU, RAM
• peripherals - HDD, mice, displays (large screen, high resolution)
• link between computers - transmission via (radio waves, ultrasound, ...)

Negotiate a fair price.

• Verbs
• make a decision
• decide
• afford
• spend
• cost a fortune
• maintain computers

• Phrases
• I'd like to order / buy
• I can offer you €.....
• What price did you have in mind?
• I hope we can come to an agreement.
• Would you give us a discount for paying cash?
• Could you do us a 10% volume discount?
• Our prices are already discounted.
• Our prices are very competitive.
• Sorry, margins are very tight.
• We could do you a 2.5% discount if payment is made at the time of order.

1. Name and explain safety signs.

2. Make a report of an injury.

3. Discuss: Would I die if I touched a hot wire of 240V?

• Safety signs
• prohibition sign
• mandatory sign
• information sign
• warning sign

• Accidents
• seriously injured
• to electrocute
• to receive an electric shock
• to receive medical treatment

• 240V = fatal?
• voltage = 240 Volts
• fatal current > 50mA
• that's why it depends on the body resistance

1. Compare several operating systems and say which one is best.

2. Name facilities of wordprocessors, spreadsheets and graphic programs.

3. Name safety measures against hackers.

4. Explain the steps of programming.

• window box
• scroll bar
• menu bar
• pull down menu
• pointer
• icon
• click onto
• save (as)
• copy, cut, paste
• replace
• undo
• search
• select (all)
• file
• view
• font size
• spell checker
• footer
• character

• operating system
• graphical user interface
• easy to use
• multitasking
• DDE (dynamic data exchange)
• compatible to most common hardware and software

• wordprocessors
• write + edit texts
• cut, copy, paste words

• spreadsheets
• calculate figures
• produce charts (pie, line, ...)

• graphic programs
• draw + manipulate images

• safety tips
• don't pick easy passwords or ones that are real words
• don't write passwords on easy-to-find locations
• change passwords frequently
• use different passwords for different systems
• use shredders that destroy documents
• destroy CDs and diskettes physically

• Steps of programming
• analyze the problem
• write a flowchart
• write code
• compile
• test
• debug (if necessary)
• write manual

1. Make an offer + order.

2. Complain.

• date
• month as a word (2. June 2002)

• Salutation + Complimentary close

• Dear Sir / Dear Sir or Madam
• Yours faithfully

• Dear Mr Jones / Dear Ms Jones
• Yours sincerely

• Dear James
• With kind regards
• With best wishes

• Introduction
• We see from your advertisement in the magazine / internet that
• We found your address in the magazine / internet
• We have been informed that
• We have learnt from your business partner / supplier that you
• We saw your products while visiting the Cebit in Hanover

• Subject of the letter
• Please send us your offer for ...
• Please let us have your prices for ...
• Please send us your catalogue and latest price list.
• What are your terms of payment and delivery?
• What are the charges for ...?
• What would be your earliest possible delivery date?

• Close
• We look forward to hearing from you soon.
• Please send us your offer by return of post.
• We would be pleased to hear from you soon.

1. Keyboard: Name and explain the function of keys.

2. Monitor: Compare CRT and LCD screens.

3. Printer: Name and explain different types of printers. Explain how to load paper.

• Keyboard

• space bar
• page up / down
• ENTER
• ESC
• ALT
• CTRL
• pause
• backspace
• shift
• caps lock
• tab
• arrow / cursor key
• delete

• Monitor

• LCD
• don't flicker
• crispy + clear image
• no distortion (screens are flat)
• small
• can be mounted on a wall
• use less energy
• no electromagnetic radiation

• CRT
• flicker
• distortion (screens are curved)
• large
• use a lot of energy
• electromagnetic radiation

• Printer

• Dot-matrix
• Laser
• Plotter
• Thermal
• Photosetter
• Ink-jet or bubble-jet

• How to load paper
• Pull the paper tray completely out of the printer.
• Adjust the paper guide to the paper size.
• Load paper in the paper tray.
• Replace the paper tray.

1. Understand problems in an internet newsgroup.

2. Help to solve problems and send a mail to a computer user who really needs an advise.

Information gathering

• What kind of hardware and software is used?.

• What did you do?
• Did it ever work?  How many times?
• At what point did you get an error? 
• What error messages did you get?
• What has already been tried?

Strategies

• List possible causes.
• Draw it. Create a visual picture of the problem.
• Visit the manufacturer's pages for troubleshooting tips.

Name things you can find in an office.

Technical equipment

• shredder
• answering machine
• data carrier
• disk jiffy bag
• colour copier
• fax machine
• fax paper
• fax roller
• transparency pen
• mouse pad
• typewriter
• overhead projector
• pocket calculator
• desk socket
• extension cable/lead

Printer

• computer label
• computer paper
• continuous paper
• colour ribbon
• colour transparency
• transparency
• laser sticker
• cartridge
• plotter paper
• recycled paper

Furniture

• desk
• projection wall/screen
• office chair
• swivel chair
• board